Privacy Policy

Information we collect

We collect the following kinds of personal information:

• Account & identity information: your name and email address. We use passwordless sign-in, so we do not collect or store passwords. You sign in with Google or Apple, or with a one-time code (OTP) sent to your email.
• Buyer research information: the suburbs, budgets, property preferences and other details you share with our AI research assistant or enter into forms so we can tailor research and, if you choose, match you with a professional.
• Professional / partner information: if you register as an agent or partner, your business details, licence information, service areas and payment details (payments are processed by Stripe; we do not store full card numbers).
• Support communications: messages you send us via our contact form or email.
• Technical & usage information: device, browser and log data, and similar information collected automatically to operate and secure the Service.
• Analytics & website usage: pseudonymous usage information about how the Service is used, including pages viewed, features used (such as chat and suburb comparison), approximate session activity, referring source, and device/browser type, so we can understand engagement and improve the product. We do not include your name, email, phone number, or any street address in this usage data. This information is collected via our analytics provider, PostHog, using first-party requests from our own domain, with IP addresses anonymised. Where you sign in, we may associate your prior anonymous usage with your account to give a single view of your journey.
• Session recording: we record a playback of how pages are used (clicks, scrolling and navigation) so we can see where the Service is confusing or broken. What you type is masked: form fields and on-screen text are hidden before the recording leaves your browser, so we see the shape of the page and your interactions, not your content. Your profile page, and the areas agents and staff use to view account details, are not recorded at all. Recordings are deleted after 30 days.
• Error diagnostics: when something breaks in your browser we collect the error message and the technical trace showing where it happened, so we can fix it. We automatically remove email addresses from these reports before they are sent.

How we use your information

• To provide, personalise and improve the Service and our AI research tools.
• To authenticate you and keep your account secure.
• To match you with licensed property professionals where you request it, and to operate our referral and lead network.
• To process payments from agents and partners.
• To respond to your enquiries and provide support.
• To comply with our legal obligations and enforce our terms.

Sharing with matched partners

A core function of the Service is matching buyers with licensed professionals (buyer agents, finance brokers, accountants and others). Where you ask to be matched or submit a lead, we share your details with matched partners so they can contact you about your enquiry. These professionals are independent businesses and, once your details are shared, they handle your personal information under their own privacy policies. We may receive a referral, commission, lead or pay-per-lead fee when you connect with a partner.

Third-party data sources & service providers

Suburb and property figures shown in the Service are sourced from third parties such as realestate.com.au, Domain, CoreLogic/Cotality, PropTrack and Homely, and may be delayed, incomplete or inaccurate. We also use trusted service providers to run the Service, including Google and Apple (sign-in), Mailgun (email and OTP delivery), Stripe (payments) and cloud hosting and storage providers. These providers only process personal information as needed to provide their services to us.

Overseas disclosure

Some of our service providers may store or process personal information outside Australia. Where they do, we take reasonable steps to ensure your information is handled consistently with the APPs.

Overseas processing. Our analytics provider (PostHog) processes and stores usage information on servers located in the European Union (Germany). By using the Service you consent to this overseas handling of your information, which is protected under the provider’s data-processing terms.

Data security & retention

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. We keep personal information only for as long as it is needed for the purposes described above or as required by law, after which it is deleted or de-identified.

Access, correction & complaints

You may request access to, or correction of, the personal information we hold about you, and you may ask us to delete your account. You may also complain if you believe we have breached the APPs; we will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The “Last updated” date above shows when it was last revised; material changes will be notified through the Service.

Contact us

For privacy questions or requests, contact us at hello@nextgoaladvisory.com.au or through our support page.